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Cost and Availability

To check when the cottage is available, please call Luise on 01888 563288 or email on sales@tuffies.co.uk .

The prices are as follows (for max four people):

1st January  to  30th April  :        £500 including VAT

1st May to 31st August:              £600 including VAT   

1st September to 1st December:  £500 including VAT

 

Below are the standard Terms and Conditions, but in short, here are some bullet points:

1) The cottage has beautiful kennels outside the kitchen door. We do not allow dogs in the house.

2) Your dogs are welcome to run round the two acres of fenced-in garden (rough ground and a pond to swim in), but as there are lots of ground nesting wild birds and shooting estates outside the perimeter, please keep your dog to heel when walking outside.

4) Electricity consumption is in addition to your payment. Coal and logs are free. Please do not smoke in the house.

 

 

Terms and Conditions:

Booking conditions for Ballindalloch Cottage

In these booking conditions, 'you' and 'your' means all people named on the booking form (including anyone who is added or replaced at a later date). 'We', 'us' and 'our' means Vulin Ltd t/a Tuffies of Carnousie Smiddy, Turriff AB53 4LN

Before booking through us, please read these booking conditions carefully and all the other information relevant to your booking, including:


1 Making your booking

All bookings depend on the property being available. You as the person in charge of the party (the party leader) must be at least 18 years old at the time of booking. All other members of the party must authorise you to make the booking on the basis of these conditions. By making the booking, you confirm that you are authorised to make the booking and that all other members of the party agree that the booking will be governed by these conditions. You are responsible for making all payments due to us.
As long as the property is available and we have received all the relevant payments, we will give you written confirmation (see below) as soon as reasonably possible. This confirmation will show your booking details and the amount you still owe for the booking. Your binding contract with us will begin when we issue the written confirmation. For bookings made within 14 days of the departure date, you will have a binding contract with us when we give spoken or email confirmation of your booking to you or your travel agent and you have made the appropriate payments to us. If we pay the deposit into our bank account, it will not mean we have accepted a booking.
We will give you your written confirmation either by post or by email.  If you book with us online, we will acknowledge that we have received your booking and then send you confirmation electronically or by email.  If you book by post or phone, we will send your confirmation to you by post unless you tell us at the time of booking that you would prefer it to be provided electronically or by email.   It is your responsibility to check your emails regularly and to let us know about any change to your email address.
We have the right to refuse any booking before we send you your written confirmation. If we do this, we will tell you in writing and promptly refund any money you have paid to us. In this case we will not  have any legal responsibility to you.
As soon as you receive your confirmation, you must check the details carefully. If anything is not correct, you should tell us immediately.

 

2 Payment
When you book, you should pay the deposit amount then due by debit or credit card, or by sending us a cheque. (We only accept payment in pounds sterling.) We must then receive the rest of the money owed no less than 10 weeks before your arrival date. However, if you book less than 10 weeks before your arrival date, we must receive full payment of the total cost when you make the booking. For any accommodation booked less than two weeks before your intended stay, you must pay for the booking in full by direct debit or credit card, or by bank transfer, at the time of booking.
If you do not make payment in full in relation to your booking by the arrival date we are entitled to assume that you want to cancel your booking. In this case, we will be entitled to keep any deposit paid or due at that date.

3 Pricing
We may increase or reduce the prices of unsold products and services or correct mistakes in pricing at any time before we confirm your trip. We will confirm the price of your booking when you make it. As changes and mistakes can happen, you must check all details at the time of booking.

All prices quoted or otherwise given to you include all charges and any UK taxes or government charges which may apply to your booking at the time it is made.

4 Brochure and website details
We aim to make sure that the information provided is presented accurately on our website, in brochures and other promotional literature or material we produce and provide. There may be small differences between the actual property and its description. Occasionally, some facilities or services are not available or may be restricted. If this happens, we will tell you as soon as reasonably practical after we become aware of the situation. We cannot accept responsibility for any changes or closures to local services or attractions mentioned in any brochure or on our website, by our advisers or advertised elsewhere. We make reasonable efforts to make sure that information we provide you about your property and its facilities or services, as well as advertised travel and other services, is accurate and complete on the date given. We cannot accept responsibility for any inaccurate, incomplete or misleading information about the property or its facilities and services, unless this was caused by our negligence.

5 If you change or cancel your booking

a) Changes
If you want to change any detail of your confirmed booking, we will do our best to make the changes. However, we must receive your notice in writing. We cannot guarantee that we will be able to meet your request for changes in detail. We may treat changes to your dates or accommodation as a cancellation of the original booking and so you will have to pay cancellation charges. Individual party members may be able to transfer their place to someone else introduced by you

 

b) Full cancellations

 If you have to, or want to, cancel your booking, you must phone us on the number shown on your booking confirmation as soon as possible. The day we receive your notice by phone to cancel is the date on which we will cancel your booking

You may receive a full refund if you cannot reach your destination due to snow or flood conditions or as a result of being involved in an accident while on the way there (This only applies if you have made every effort to try and complete your journey. You will need to produce evidence to us from the police or Highways Agency )
You  may prefer to delay your arrival. In this case, we will give you a 15% refund for each 24-hour delay (up to 72 hours maximum = 45%). For short breaks, we will give you a fixed refund of 45 % for all arrivals delayed for more than 24 hours.

For all other reasons for cancellation, we refer to your own travel insurance taken out by yourself.

 

6 Other reasons for Cancellations

If the reason for cancellation is for example that  you do not want to travel, your leave is cancelled by your employer (other than HM Forces or the police) and so on, you will have to pay a cancellation charge based on the number of days before the arrival date at the property that we receive notice, as shown in the following table. This means that if you have paid the balance of your total holiday cost and then have to, or want to, cancel, you may receive a refund of part of the cost. However, if you have not paid your total holiday cost, including any booking fee by the time of your cancellation, you may have to make a further payment to cover the cancellation charge.

For the purpose of the table below, total cost means the total cost of the accommodation booking, including any extra items.

Cancellation charges

Number of days before the start date of your trip that we receive your notice to cancel

Cancellation charge

More than 70 days

Full deposit (including any balance of the deposit due)

29 to 70 days

50% of the total cost or full deposit (including any balance of deposit due), whichever is greater.

15 to 28 days

75% of total cost

14 days or less

90% of total cost

On arrival date or later

Total cost

c Cutting short your stay (UK only)

We will not be responsible for any refund as a result of you reducing your period of stay at Ballindalloch. Please ensure that you acquire travel insurance to cover such losses.

7 Events beyond our control
Unless we say otherwise in these booking conditions, unfortunately we will not be legally responsible for any compensation if we are prevented from carrying out our responsibilities under this contract as a result of events beyond our control. This means an event we or service provider could not, even with all due care, expect or avoid, including:


9 Insurance
These conditions do not apply to bookings which take place entirely in the UK where insurance is optional. We recommend that you take out enough travel insurance to cover you for your total stay.
For all overseas bookings, we consider it essential that you arrange enough travel insurance for your trip. You must also give us details of your policy (insurer and policy number) in writing. We do not check insurance policies to make sure they are suitable. You are responsible for covering us if we suffer any losses or expenses arising out of your failure to take out proper insurance cover. We strongly advise you to take out insurance which will cover any damage which may happen to property which belongs to other people and which may get damaged.
We can refuse or cancel a booking if you do not have personal travel insurance. We will treat any cancellation for this reason as a cancellation by you and you will have to pay the cancellation charges set out in clause 7 above. Please read your policy details carefully and take them with you on holiday. It is your responsibility to make sure that the insurance cover you buy is enough for your needs.

10 Disabilities and medical problems
If you or any member of your party has any medical problem or disability that may affect your booking, please tell us before you confirm your booking and give us full details in writing as early as possible before you travel. If we reasonably feel unable to properly meet that person’s particular needs, we can refuse or cancel the reservation.

11 Ballindalloch Cottage
Arrival and departure - We have set the following conditions for  your stay at the property. You can arrive at Ballindalloch Cottage at any time after 3pm (unless we tell you otherwise, for example on your confirmation) on the start date of your rental period. You must leave by 10am on the last day. If your arrival will be delayed beyond 8pm on the start date of your rental period, you must contact the person whose details are given in the location guide or us on 01888 563288. If you fail to do so, you may not be able to get into the property. If you fail to arrive by 12 noon on the day after the start date of your rental period and you do not let the person whose details are given on the location guide know you are arriving late, we on behalf of the owner may treat your booking as having been cancelled by you. In this situation, we will not refund any money you have paid.
Security deposits. We ask you to pay a security deposit at the point of booking We will refund the security deposit at the end of your rental period (less any costs for breakages, damage and so on, if it applies).
You and all members of your party agree to keep the property clean and tidy, to leave the property in a similar condition as you found it when you arrived, and to behave in a way at all times while at the property which does not break any law. You and all members of your party also agree not to use the property for any illegal or commercial purpose, including subletting it or otherwise allowing anyone to stay in it who we have not previously accepted by us. You are responsible for the actual costs of any breakage or damage in or to the property – along with any extra costs that may result - which are caused by you or any members of your party. We can ask for an extra payment from you to cover any related costs.
We can refuse to allow you into the property or ask you to leave if we reasonably believe you or any member of your party is behaving illegally, or that any damage is likely to be caused, has been caused or is being caused by the behaviour of you or any members or your party. We will treat these circumstances as a cancellation by you.
Maximum occupancy - You also must not allow more people than the brochure states to stay overnight in the property. You cannot arrange for visitors to the property - without our advance consent. You cannot significantly change the number of adults or children during your stay. (For example, if you book for two adults and two children, you cannot arrive with four adults and no children.) You must not hold events (such as parties, celebrations or meetings) at the property without our advance consent. If you do any of these things, we can refuse to hand over the property to you, or can repossess it. If we do this, we will treat this as you cancelling the booking. In these situations you will not receive a refund of any money you have paid for your booking and we will not be legally responsible to you as a result of this situation. (This will include, for example, any costs or expenses you have to pay due to not being able to stay in the property, such as the cost of finding other accommodation.) we are under no  obligation to find any alternative accommodation for you.
You must allow us or our representative (including workmen) access to the property at any reasonable time during your stay (except in an emergency or if a problem needs sorting out quickly and you cannot be contacted in time. In these situations, we can enter the property at any time without giving you prior notice).
Dogs – As there will frequently be guests, who are not dog lovers, we have decided not to allow dogs or other pets in the house. However, we have built beautiful, lit and heated kennels in the garden. Your dogs are permitted the full run of the fenced two acre garden providing the dog/dogs are not going to jump the fence. We have installed a Freedom Fence right round the boundaries of the two acre garden, so if you are in any doubt about your dog staying inside the fence, you can put the fence on and then train your dog to stay back from the fence.

12 Damage / Minor Accidental Damage Charge
A £300 non returnable Minor Accidental Damage Charge. This is payable at the time of booking. If no accidental damage has been done, the full amount will be returned to you following inspection of the property and no more than seven days following your departure.

The Minor Accidental Damage Charge covers all minor accidental damage (including breakages, marking and snagging) that you and/or (whichever applies) genuine members of your party may cause to the property or its contents during your stay up to a total value of £300 .
This does not cover:-

You will be responsible to us for all damage, loss or breakages caused by you and/or (whichever applies) genuine members of your party to the property or its contents (including the cost of any work needed to put this right) which is not covered by the Minor Accidental Damage Charge. This may include responsibility for paying for this damage. You may need to check and sign an inventory of the property and its contents on arrival at the property. If you discover that anything is missing or damaged on arrival please notify us or the  key holder immediately.


13 Special requests
If you have any special requests, you must let us know when you make a booking and confirm them in writing. We will do our best to carry out your request and we will confirm in advance whether possible.

18 Complaints

If you want to complain, we will want to take action to sort your complaint out as soon as possible. You should contact us immediately with any queries or concerns so the problem can be resolved as quickly as possible. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are advised immediately. If you discuss the problem with us during your stay at the property, it can usually be resolved. In particular, complaints which would only be temporary (for example, complaints on how the property is prepared or the heating not working) cannot possibly be investigated unless registered during your stay You should immediately phone the Customer Care Line on the number shown on your confirmation. If, after this, you feel that the problem has not been dealt with to your satisfaction, you must, within 30 days of returning from your stay, put your complaint in writing to us. Send your letter to our office at Carnousie Smiddy, Forglen, Turriff AB53 4LN, marked for the attention of the Customer Relations Department. Alternatively you can send an email to sales@tuffies.co.uk. We have designed this procedure to make sure we can resolve complaints as quickly as possible. Please help us to help you by following our procedure. If you fail to do so, this may affect your entitlement to claim compensation if this would be appropriate.

19 Governing law
Any dispute, claim or other matter which may arise in relation to your booking will be governed by the law of Scotland and you must agree that any dispute will be dealt with by the courts of Scotland.

13. Pricing

All prices quoted or which we have told  you about include all charges and any UK taxes or government charges that apply to your holiday at the time of booking. We may increase or reduce the prices of unsold arrangements and correct mistakes in advertised prices at any time before we confirm your arrangements. We will confirm the price of your trip at the time of booking. As changes and mistakes occasionally happen, you must check all holiday confirmation details (including the price) at the time of booking.

 

14. Communicating with you
To process your booking we will need to collect and process personal information. This will NEVER be passed to third parties.

Section B: Ferry and Eurotunnel inclusive bookings only
The following extra information applies to your booking.

B3 Cancellations or changes made by us

It is unlikely that we will have to make changes to your booking arrangements but occasionally, as we make the arrangements for your bookings many months ahead, we may occasionally have to make changes both before and after bookings have been confirmed. Or, we may have to cancel confirmed bookings. While we always try to avoid changes and cancellations, we can make cancellations or changes at any time. If we have to make a significant change or cancel your booking.

B4 Our legal responsibility to you

 

We take responsibility of providing the cottage for rent in the way it is described on our web site and in our literature.

We will not be legally responsible for any injury, illness, or death or resulting losses suffered by you or any member of your party, unless you can prove that the injury or illness was caused by lack of reasonable care and skill on the part of ourselves under our contract with you. Before we pay you any compensation, you must make any complaint or claim strictly in line with clause B7. You must also transfer your legal rights you may have against anyone else in connection with your claim. You must co-operate with us and our insurers in this. If you suffer a personal injury, death or serious difficulties as the result of an activity which does not form part of the cottage rent you booked with us - including for example any extra services or facilities provided to you by a hotel or any other supplier which was not included as part of the original contract between us – we will not be legally responsible to pay you or your representative any compensation. Ballindalloch Cottage is situated in the highlands where mountain- and pathless walks are part of the attraction. It is NOT our responsibility if you venture in to the mountains or other outdoor places and sustain injuries, get lost or find yourself in any other type of  threatening situation. We assume that you are aware of your own limits and of the general dangers of your activities

We cannot take any responsibility for your travel arrangements to or from Ballindalloch Cottage.

If we are found legally responsible for loss of or damage to any luggage or personal possessions (including money), the most we will have to pay you and your party is £25 per person. We strongly recommend that you and your party take out enough travel  and health insurance for your needs while on holiday. For the purpose of these booking conditions, we will assume you and your party have done this.

B5 Passports and visa information It is your responsibility to make sure that you and all members of your party have all the travel and health documents you need before you  travel.