Tuffie survey 2006
This summer we conducted a survey of 250 people,
who have owned a Tuffie for between 6 months and two
years. We received 66% of the completed surveys back
in the post and the essence of the response is
below:
Question:
Please rate the quality of your Tuffie:
Answer:
Excellent: 84%
Good: 12%
Fair: 3%
Poor: 1%
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Question:
Please compare your Tuffie with other dog beds:
Answer:
Quality: Better 92%; Same 8%; Not as good 3%
Value for money: Better 78%; Same 18%; Not as
good 4%
Durability: Better 90%; Same 6%; Not as good
4%
(It is worth noting that the few people, who did
down rate the Tuffie said that their dog had chewed
a hole in it. Some said that they would hope to win
a Tuffie in this survey now that the puppy has grown
out of its chewing stage because they felt that the
Tuffie was otherwise very attractive and just what
they needed. Chewing dogs are, of course, a big
problem and we never sell Tuffies as “chew proof”)
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Question:
Does your dog like his/her Tuffie?
Answer:
Yes: 97%
No: 3%
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Question:
Would you recommend Tuffies to others?
Answer:
Yes: 96%
No: 4%
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Question:
Please rate the customer care and web site:
Answer:
Excellent: 56%
Good: 42%
Fair: 2%
Poor: 0%
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Just some comments from people who have had
their Tuffies for a couple of years:
“Excellent service, excellent bed, what more can
I say”
“We had to buy duvets for the dog, but they
became disgusting and unsightly very quickly. The
Tuffie stays nice and we can keep it fresh and
clean.”
“Will not buy any other type of bed other than
Tuffies. Will always recommend and have done so to
friends and relatives.”
“Our dog loves her Tuffie”
“My dog is a working dog and it’s the best bed
for wear and tear and easy washing. Have recommended
them to all my friends.”
“Very durable dog bed. They both love it”
“Continue the good work”
“Very helpful and knowledgeable. A good service
and very good beds.”
“Great product! Rags and Jagg are very happy”.
“Dog torn it to bits. All the stuffing came out.”
“Max and Finn love their Tuffies. Also fits well
in the truck”
“My dog would love doughnut shaped one. I always
recommend them to my friends”.
“Lucy had a litter of 10 puppies and they all
used the Tuffie and had to wash and wash. I was
prepared to buy another one, but it always washed up
like new. Very, very, very pleased. She is expecting
another litter soon and we are keeping a pup so will
need another one soon”
“We always put a blanket on top of the Tuffie and
Poppy nearly always chucks it out, so she must be
very comfy”.
“Thanks for producing such a good and durable dog
bed”.
“Even though it is two years ago, the personal
service has left a very good impression.”
“Tuffies is the best dog bed ever”.
“You made me a Tuffie custom size – brilliant!!”
“The only bed Oscar hasn’t shagged to death”.
“The bed brushes so easily. Washing is only
required when he is very muddy”.
“Only item not destroyed by female Dalmation”.
“Even I found the Tuffie comfortable while
waiting for my bitch to give birth”
“No flees now”
“Loves it”
“Both our dogs use the Tuffie we bought for our
5year old spaniel”
“Very much so. An excellent bed”
“I have to tip him out of his bed”
“I very rarely wash it. The dried mud just
brushes off.”
“Following major operation on one dog the Tuffie
has been invaluable for total bed rest during
recuperation”.
“Especially good for the dogs to lie on on the
patio”
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And the winners are……. 10 Tuffies were up for
grabs for customers, who answered the survey:
Mr Maskill, Leeds
Mr Burton, Hull, East Yorkshire
Mrs J H Jeanes, Dorset
Mr Pierre Godts, Argyll
Mr William Mellor, Flintshire
Mrs Catheryn Munn, Warwickshire
Mr J N McDavitt, Moray
Mr Paul Mounce, Bridgend
Mrs Stuart, Huddersfield
Mr Kelleher, Hawick
Where will you sleep tonight?
I don't care as long as I have my Tuffie! |
