Tuffie survey 2009
This summer we conducted a survey of 400 customers,
who have owned a Tuffie for MINIMUM two
years. The results are below:
Question:
Please rate the overall quality of your Tuffie:
Answer:
Absolutely Fabulous!: 57%
Excellent: 36%
Good: 14%
Fair: 1%
Poor: 2%
Please note, the people who chose Fair or Poor confirmed that the dog was a chewer and had eaten the Tuffie. We do not sell Tuffies as chew proof except the Really Tough Tuffie.
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Question:
Please rate your Tuffie's durability:
Answer:
Excellent: 80%
Good: 12
Fair: 4%
Poor: 4%
(It is worth noting that the few people, who did
down rate the Tuffie said that their dog had chewed
a hole in it. Some said that they would hope to win
a Tuffie in this survey now that the puppy has grown
out of its chewing stage because they felt that the
Tuffie was otherwise very attractive and just what
they needed. Chewing dogs are, of course, a big
problem and we only sell the Really Tough Tuffie as “chew proof”)
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Question:
Please rate value for money.
Answer:
Excellent: 62%
Good: 27%
Fair: 8%
Poor: 3%
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Question:
Does your dog like his/her Tuffie?
Answer:
Yes: 99%
No: 2%
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Question:
Would you recommend Tuffies to others?
Answer:
Yes: 96%
No: 4%
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Just some comments from people who have had
their Tuffies for a couple of years:
"Now I have two Tuffies. Would not buy anything else!"
"Best money I have spent for a long time. Thank you"
"Wish I had known about Tuffies along time ago"
"These beds have outlived anything we have had before. Two farm dogs - lots of mud - great!!!"
"Spot on dog beds"
"I have recommended Tuffies to all my friends as I have bought two off you for my GS dogs"
"A great product. Well pleased"
"The new Fluffie Tuffie cover has been very popular with my aged Border Terriers whereas my two GSDs love the cover off their beds. Well done and thank you"
"Four dogs from G Shepherd, Retriever, Deerhound to Schnauzer, all love them. Despite being chewed by G Shepherd the Tuffie survived with a bit of stitching"
"Great, tough product even withstands three dogs fighting to get on"
"Just wish I had heard of Tuffies years ago!!"
"A brilliant dog bed. Expensive to buy, but has lasted four years with no problem. I expect it will last many more years to come"
"Every dog should have one"
"Best bed my dog has ever had"
"Very helpful when I ordered my bed"
"Fab product - we love Tuffies - I give all my dog clients your web address"
“Excellent service, excellent bed, what more can
I say”
“We had to buy duvets for the dog, but they
became disgusting and unsightly very quickly. The
Tuffie stays nice and we can keep it fresh and
clean.”
“Will not buy any other type of bed other than
Tuffies. Will always recommend and have done so to
friends and relatives.”
“Our dog loves her Tuffie”
“My dog is a working dog and it’s the best bed
for wear and tear and easy washing. Have recommended
them to all my friends.”
“Very durable dog bed. They both love it”
“Continue the good work”
“Very helpful and knowledgeable. A good service
and very good beds.”
“Great product! Rags and Jagg are very happy”.
“Dog torn it to bits. All the stuffing came out.”
“Max and Finn love their Tuffies. Also fits well
in the truck”
“My dog would love doughnut shaped one. I always
recommend them to my friends”.
“Lucy had a litter of 10 puppies and they all
used the Tuffie and had to wash and wash. I was
prepared to buy another one, but it always washed up
like new. Very, very, very pleased. She is expecting
another litter soon and we are keeping a pup so will
need another one soon”
“We always put a blanket on top of the Tuffie and
Poppy nearly always chucks it out, so she must be
very comfy”.
“Thanks for producing such a good and durable dog
bed”.
“Even though it is two years ago, the personal
service has left a very good impression.”
“Tuffies is the best dog bed ever”.
“You made me a Tuffie custom size – brilliant!!”
“The only bed Oscar hasn’t shagged to death”.
“The bed brushes so easily. Washing is only
required when he is very muddy”.
“Only item not destroyed by female Dalmation”.
“Even I found the Tuffie comfortable while
waiting for my bitch to give birth”
“No flees now”
“Loves it”
“Both our dogs use the Tuffie we bought for our
5year old spaniel”
“Very much so. An excellent bed”
“I have to tip him out of his bed”
“I very rarely wash it. The dried mud just
brushes off.”
“Following major operation on one dog the Tuffie
has been invaluable for total bed rest during
recuperation”.
“Especially good for the dogs to lie on on the
patio”
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Also, we get lots of comments, which we will start quoting here:
Hi Luise,
Thank you for your reply.
The Tuffy we ordered arrived yesterday and we are as delighted with it as the 1st one we bought some years ago (which is still in very good condition and has been a joy to own!)
Regards
Janet.
Thanks Luise.
The bed arrived yesterday afternoon and is great – really sturdy and perfect fit for the space it was to go in. Herbie loves it and you can tell it isn’t going to go all flat after a few months.
Kind regards
Kerry Hello to all at Tuffies Just to let you know that our dog's made-to-measure bed arrived safely on Tuesday. We are very pleased with the quality and comfort of the bed and more importantly our dog loves it too! Kind regards Sue
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