If you alsready own one of our Really Tough Tuffie dog beds, you may from time to time want to replace the stuffing along with a new fabric insert. This is not always necessary, but you have the option here.
Please also remember, that you could put your own "stuffing" in, for example a couple of old pillows or half a duvet. Just make sure it sits nice and even in the bed and that it is thick enough so that you have to press it down a bit to make it flat while you put the fabric over the top.
We manufacture all of our products here at Tuffies. We operate as a "just in time" company, so everything is made and sent, we don't have stock sitting. Hence, during busy seasons our delivery times can be slightly longer, but we constantly update this at the top of our shop page so that you have an idea of the current ETA before you order.
When you go through the Check-out there is an option for you to tell us of a safe place (at your risk) where the courier may leave your parcel if you are not in. If you don't have a safe place, the courier will try a neighbour or leave a card through your door. If you do NOT want the parcel left with a neighbour, please tell us that too.
Please see the exact Terms and Conditions here.
We are more than happy to take back any products, no questions asked. If you take delivery of your Tuffie and this is not for you, please let us know within 14 days. If you wish to return the product, you can send it back at your own cost (courier or post office) or we can ask our courier to pick it up from you, the cost for this is £15. Returned goods have to be in a resalable condition and unused.
Any defective goods will be returned at our cost. Please see the exact Terms and Conditions here
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