The stuffing in this luxury bed is not like our normal futon that otherwise is in all our other dog beds, it is a multilayer stuffing with lots and lots of layers of hollow fiber. The Durasoft cover has vented eyelets to expel all air as the dog sinks in to these types of dog beds. As a final finesse, these dog beds come with a 100% wool tweed from Moon fabrics. The wool cover can be washed, but only on a gentle wool wash.
We manufacture all of our products here at Tuffies. We operate as a "just in time" company, so everything is made and sent, we don't have stock sitting. Hence, during busy seasons our delivery times can be slightly longer, but we constantly update this at the top of our shop page so that you have an idea of the current ETA before you order.
When you go through the Check-out there is an option for you to tell us of a safe place (at your risk) where the courier may leave your parcel if you are not in. If you don't have a safe place, the courier will try a neighbour or leave a card through your door. If you do NOT want the parcel left with a neighbour, please tell us that too.
Please see the exact Terms and Conditions here.
We are more than happy to take back any products, no questions asked. If you take delivery of your Tuffie and this is not for you, please let us know within 14 days. If you wish to return the product, you can send it back at your own cost (courier or post office) or we can ask our courier to pick it up from you, the cost for this is £15. Returned goods have to be in a resalable condition and unused.
Any defective goods will be returned at our cost. Please see the exact Terms and Conditions here